Shipping & Returns
Orders for in-stock items placed on weekdays after
2:00 pm will be shipped the next business day.
Orders that include multiple heavy items may incur additional shipping charges. We will notify you before shipment if so.
Shipping methods: We ship by USPS and UPS. You may choose a shipping method and delivery speed during checkout for US addresses. Curbside pickup is also available at our Houston shop. We email tracking numbers after your order is placed. Check the shipping carrier's website to see where your package is and its estimated delivery date. Unfortunately, we have no control over the shipping speed once we've handed the package to the carrier. During peak delivery seasons, packages may be delayed. Delivery dates are not guaranteed.
Find more information on shipping options here:
For shipping outside the US: We do ship outside the US. Our website is not set up to provide accurate international shipping costs. For a rough estimate, go to https://postcalc.usps.com/. Fill in your country and choose the option "Calculate price based on Shape and Size". See rates for "First-Class Package International Service". If the shipping cost seems unreasonable, please contact us for a quote at [email protected]. We do not use third-party shippers.
Shipping to Alaska & Hawaii: Total shipping charges on orders sent to Hawaii and Alaska will NOT be the same as the amount listed on your order. For these destinations, you will be billed at the actual USPS rate + $5.00 handling fee. We will confirm shipping charges by email before we ship. We will not ship orders without your confirmation of shipping fees.
Expedited Shipping: We charge an additional $45 for second-day shipping, and an additional $25 for third-day shipping. For next-day shipping, please call 713-522-6868 for a quote.
Frozen Foods & Chocolate: We do not ship frozen items. Frozen items are ONLY available for purchase in the store or Curbside Pickup. Chocolates are shipped when Texas weather permits, roughly October through April, or at your own risk of melting.
Return Policy: Purchases, excluding food and toiletries, may be returned for a full refund of the cost of the item within 60 days of purchase. Shipping costs are not refundable. Returns of online purchases must be pre-approved. Please call 713-522-6868 or email British Isles. Items for return must be sent back to us with a copy of the order confirmation. We cannot be responsible for breakage that happens during return shipping. A receipt is required for returns of in-store purchases.
Pricing: We try to ensure that all prices listed on our website are correct; however, there may be an occasional pricing error. If you place an order for an item with an incorrectly listed price, we will, at our discretion, contact you to cancel or reprice your order before shipping.
Declined credit card payments: Our payment gateway requires address verification of cardholders. If your card is declined, the information you entered may not match the address on file with your card issuer, or your bank may be unable to respond. If you can't complete your transaction online, we may be able to verify and complete the transaction for you. Please call us during business hours at 713-522-6868. Our store hours are 10:00 am–6:00 pm. Monday–Saturday, and noon to 5:00 pm on Sunday.