Shipping & Returns
Orders for in-stock items placed on weekdays before
2:00pm will be shipped the next business day
Orders that include multiple heavy items may incur additional shipping charges. You will be notified by email before shipment if that is the case.
Shipping methods: We ship by USPS and UPS. You may choose a shipping method and speed of delivery during checkout for US addresses. Curbside pickup is also available at our Houston shop. For shipping outside the US, please contact the shop for a quote, [email protected]. We do not use 3rd party shippers. For a rough estimate, go to https://postcalc.usps.com/. Fill in your country and choose the option "Calculate price based on Shape and Size". See rates for "First-Class Package International Service".
Shipping to Alaska and Hawaii: Total shipping charges on orders sent to Hawaii and Alaska will NOT be the same as the amount listed on your order. For these destinations you will be billed at the actual USPS rate + $5.00 handling fee. We will confirm shipping charges by email before we ship. We will not ship orders without your confirmation of shipping fees.
Expedited Shipping: We charge an additional $45 for second day shipping, and an additional $25 for third day shipping. For next day shipping, please call (713) 522-6868 for a quote.
Frozen Foods & Chocolate: We do not ship frozen items. Frozen items are ONLY available for purchase in the store or Curbside Pickup. Chocolates are shipped when Texas weather permits, roughly October through April.
Return Policy: Purchases, excluding food and toiletries, may be returned for a full refund of the cost of the item within 60 days of purchase. Shipping costs are not refundable. Returns of online purchases must be pre-approved. Please call (713) 522-6868 or email British Isles. Items for return must be sent back to us with a copy of the order confirmation. We cannot be responsible for breakage that happens during return shipping. A receipt is required for returns of in-store purchases.
Pricing: We try to ensure that all prices listed on our website are correct, however, there may be an occasional pricing error. If an order is placed for an item with an incorrect price, we will, at our discretion, contact you to cancel or reprice your order before shipping.
Declined credit card payments: Our payment gateway requires address verification of cardholders. If your card is declined, the information you entered may not match the address on file with your card issuer, or your bank may be unable to respond. If you are not able to complete your transaction online, please call the shop during business hours at (713) 522-6868. We may be able to verify and complete the transaction for you. Our store hours are 10:00 a.m. – 6:00 p.m. Monday–Saturday and noon to 5:00 p.m. on Sunday.