Shipping & returns
Orders that include multiple heavy items may incur additional shipping charges. You will be notified by email before shipment if that is the case.
Shipping to Alaska and Hawaii: Total shipping charges on orders sent to Hawaii and Alaska will NOT be the same as the amount listed on your order. For these destinations you will be billed at the actual USPS rate + $5.00 handling fee. We will confirm shipping charges by email before we ship. We will not ship orders without your confirmation of shipping fees.
Expedited Shipping: We charge an additional $45 for second day shipping, and an additional $25 for third day shipping. For next day shipping, please call the shop for a quote.
Frozen Foods and Chocolate: We do not ship frozen items. They are available for purchase only in the shop. Chocolates are shipped as weather permits, roughly October through April.
Return Policy: Purchases, excluding food and toiletries, may be returned for a full refund of the cost of the item within 60 days of purchase. Shipping costs are not refundable. Online purchase returns must be pre-approved (call 713-522-6868 or email British Isles) and sent back to us with a copy of the order confirmation. We cannot be responsible for breakage that happens during return shipping. Receipt required for in-store purchase returns.
Pricing: We try to ensure that all prices listed on our website are correct, however, there may be an occasional pricing error. If an order is placed for an item with an incorrect price, we will, at our discretion, contact you to cancel or reprice your order before shipping. We do not charge your credit card until your order is placed for shipment.
Declined credit card payments: Our payment gateway requires address verification of cardholders. If your card is declined, the information you entered may not match the address on file with your card issuer, or your bank may be unable to respond. If you are not able to complete your transaction online please call the shop during business hours at 713-522-6868. We may be able to verify and complete the transaction for you.